---
title: Closing An Action Item
description: How to close an Action Item once the IDS Pharmacy has responded.
---

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October 9, 2026

# Closing An Action Item

## How to close an Action Item once the IDS Pharmacy has responded.

Once the IDS responds to an Action Item, the status for that item will change to Pending Monitor Review, show any response that the site included, as well as the user who responded.

![](https://verifyhelp.mccreadiegroup.com/hs-fs/hubfs/image-png-Oct-09-2026-07-06-21-1657-PM.png?width=1077&height=561&name=image-png-Oct-09-2026-07-06-21-1657-PM.png)

### From an Active Visit

If the visit is still active, you can remove the Action Item from the Visit Notes tab.

1. On the Vestigo Verify Homepage - My Visits Tab, click on **View Protocols** for an active visit
2. Locate the protocol to review and click on **View Protocol** 
     1. Depending on how the site setup the visit, Verify users may have multiple protocols on one visit.
3. Click on the **Visit Notes** tab
4. Locate the Action Item and click **Edit** on the right side
5. In the **Action Item Status**, select *Complete  
   ![image-png-Oct-09-2026-07-03-52-8512-PM](https://verifyhelp.mccreadiegroup.com/hs-fs/hubfs/image-png-Oct-09-2026-07-03-52-8512-PM.png?width=670&height=607&name=image-png-Oct-09-2026-07-03-52-8512-PM.png)*
6. Click **Save**

 

### **From a Past Visit**

1. On the Vestigo Verify Homepage, click on **My Visit Notes** Tab
2. Adjust the **Status** filter to *All* and click **Search**
3. Locate the Action Item and click **View Visit**
4. Click on the **Visit Notes** Tab
5. Locate the Action Item and click **Edit** on the right side
6. In the **Action Item Status**, select *Complete  
   ![](https://verifyhelp.mccreadiegroup.com/hs-fs/hubfs/image-png-Oct-09-2026-07-03-52-8512-PM.png?width=713&height=646&name=image-png-Oct-09-2026-07-03-52-8512-PM.png)*
7. Click **Save**

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